Privacy Policy
Effective Date: [December 4th, 2025]
This Privacy Policy describes how Chaps & Co NY LLC (“Chaps & Co,” “we,” “us,” or “our”) collects, uses, and shares personal information in connection with our New York barbershop and our U.S. website for that location.
This Policy applies only to services and visitors in New York, USA and to the Chaps & Co NY website and online booking.
By using our website or booking services in New York, you agree to this Privacy Policy. If you do not agree, please do not use our site or submit information online.
Information We Collect
We only collect personal information in two ways:
- Through our online booking platform (Fresha)
- Through forms on our website (e.g., contact forms, enquiry forms)
A. Information You Provide via Fresha (Booking Platform)
When you book an appointment online, you will be redirected to or interact with the Fresha booking system. Fresha will collect information such as:
- Name
- Email address
- Mobile or phone number
- Appointment details (service type, date/time, location, barber/stylist)
- Payment details (processed by Fresha and its payment providers)
- Any notes you choose to provide relating to your service
Fresha is a separate service provider with its own Privacy Policy and Terms. Please review Fresha’s privacy documentation to understand how they handle your information, including cookies and tracking on their platform. terms.fresha.com+1
B. Information You Provide via Website Forms
If you use a form on our website (for example, to contact us, make a general enquiry, or request information), we may collect:
- Name
- Email address
- Phone number
- Any message or information you type into the form
We use this information only to respond to your enquiry and manage our relationship with you.
C. Technical & Log Information (Minimal)
Our website hosting may automatically generate basic technical logs (such as IP address and time of visit) for security and maintenance purposes. We do not use these logs to build marketing profiles or to track you across other sites.
D. No Other Data Collection
Aside from:
- information you provide to Fresha for bookings, and
- information you enter into our website forms,
we do not intentionally collect additional personal information (no separate analytics, ad tracking pixels, or similar tools are used by us on the New York site).
How We Use Your Information
We use personal information only for purposes connected to our New York barbershop operations, including:
- Booking & services
- To schedule, confirm, and manage your appointments
- To provide grooming services you have requested
- Communication
- To respond to enquiries you submit through our website
- To contact you about your booking (e.g., confirmations, changes, follow-up)
- Customer management
- To maintain basic records of appointments and interactions
- Legal, security, and compliance
- To protect our business, staff, and clients
- To comply with applicable New York and U.S. laws and regulations
If we ever wish to use your information for substantially different purposes, we will explain this at the time and/or seek your consent where required.
How We Share Your Information
We do not sell your personal information.
We may share personal information only with:
- Fresha (Booking Platform)
- In practice, you provide your booking information directly in Fresha’s system. Fresha processes this information so that we can see and manage your appointments.
- Fresha’s own use of your information is governed by Fresha’s privacy policy, not by this policy. terms.fresha.com+1
- Service providers
- Website hosting providers or IT support, strictly for operating and securing the site.
- Professional advisers & authorities
- Lawyers, accountants, insurers, or regulators, where reasonably necessary for legal, compliance, or protection purposes.
- Business restructuring
- If we undergo a merger, acquisition, or other business transaction relating to Chaps & Co NY, your information may be transferred as part of that transaction, subject to protections consistent with this Policy.
We will not otherwise share your information with third parties except:
- where you have given consent, or
- where we are required or permitted by law.
Your Choices & Rights
Because this Policy is limited to New York, the rights described here are based on New York law and general U.S. privacy principles.
A. Access, Correction, and Deletion
Subject to legal and operational requirements, you may:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of personal information, where we do not need to keep it for legal, tax, or legitimate business reasons (e.g., records of past services).
To exercise any of these, please contact us at legal@chapsandco.com with enough information to identify you and your relationship with us (e.g., name, approximate date of appointment).
We may need to verify your identity before responding.
B. Communications
At this time, we do not run broad email marketing campaigns from the New York site.
If in the future we send marketing messages, you will be able to unsubscribe at any time, and we will honor your choice.
Security
We implement reasonable physical, administrative, and technical safeguards to protect personal information under our control against unauthorized access, use, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security of information transmitted or stored.
Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide and document services (e.g., appointment history);
- Maintain business and accounting records;
- Comply with legal, regulatory, tax, or insurance obligations;
- Resolve disputes or enforce our rights.
When information is no longer needed, we will delete it or de-identify it in accordance with applicable law.
Children’s Privacy
Our New York site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 online.
If you believe a child under 13 has provided personal information through our website or Fresha in relation to Chaps & Co NY, please contact us at legal@chapsandco.com, and we will take appropriate steps to delete such information where we are able to do so.
Other Websites And Platforms
Our Fresha booking pages and any other third-party links are operated by third parties. Those services have their own terms and privacy policies, which will govern their collection and use of your data. We encourage you to review those policies directly. terms.fresha.com+1
We are not responsible for the privacy practices of third-party sites or services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When we do so, we will change the Effective Date at the top of this page. Your continued use of the New York website or booking services after any update signifies your acceptance of the revised Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
Chaps & Co NY LLC
Attn: Legal / Privacy
1165 Broadway
New York, NY 10001
United States
Email: legal@chapsandco.com
