Whether you’ve got someone in for a quick trim or a long, more complex appointment, keeping your customers relaxed and comfortable is key. There is a real art to conversation, especially when you’ve got someone you don’t know too well sitting in front of you as a paying customer.
Welcome warmly
No need to go over the top but ensuring your customers always feel welcome and comfortable is vital. Keeping it relaxed and not over the top is best, but ensuring to offer drinks and greeting them warmly as they arrive also shows a level of care that most will appreciate.
Reading the room
Not everyone comes in ready for a full-blown conversation or even small talk, there’s nothing wrong with no chat whatsoever, if this is the vibe you get from your customer. Observing each person individually is key and if you’re dealing with someone who prefers to soak up the atmosphere and keep schtum, go with their flow.
Open and light
Your customers aren’t your mates and the art of small talk means ensuring they get a chance to get a word in. You don’t want to fall into the stereotypical holiday chat that people always equate with hair appointments, but if you keep to open-ended questions and give them the chance to chat, it’ll be a much more enjoyable experience.
Active listening
Your banter is just sounding off if you don’t actually listen to your customers. You might want to talk about the game at the weekend, but they may not be remotely interested, which is where active listening comes into play. Paying close attention to their responses and reacting appropriately not only shows genuine interest but also fosters a deeper connection.
Tactful humour
Humour is all well and good but you’re not an entertainer and assessing the level of humour to inject into your chat is worth a second thought. Good banter flows naturally and you shouldn’t really be lining up one-liner after one-liner for each customer who comes your way.
Hair chat matters
Above all else, you should have some time dedicated to chatting about your passion – hair. Get a real feel for what your customer wants from their appointment and check in regularly throughout to ensure they’re getting what they’re looking for.
At Chaps & Co our barbers are always ready with the chat, or not if you fancy things a little quieter. Book your next appointment today.
Whether you’ve got someone in for a quick trim or a long, more complex appointment, keeping your customers relaxed and comfortable is key. There is a real art to conversation, especially when you’ve got someone you don’t know too well sitting in front of you as a paying customer.
Welcome warmly
No need to go over the top but ensuring your customers always feel welcome and comfortable is vital. Keeping it relaxed and not over the top is best, but ensuring to offer drinks and greeting them warmly as they arrive also shows a level of care that most will appreciate.
Reading the room
Not everyone comes in ready for a full-blown conversation or even small talk, there’s nothing wrong with no chat whatsoever, if this is the vibe you get from your customer. Observing each person individually is key and if you’re dealing with someone who prefers to soak up the atmosphere and keep schtum, go with their flow.
Open and light
Your customers aren’t your mates and the art of small talk means ensuring they get a chance to get a word in. You don’t want to fall into the stereotypical holiday chat that people always equate with hair appointments, but if you keep to open-ended questions and give them the chance to chat, it’ll be a much more enjoyable experience.
Active listening
Your banter is just sounding off if you don’t actually listen to your customers. You might want to talk about the game at the weekend, but they may not be remotely interested, which is where active listening comes into play. Paying close attention to their responses and reacting appropriately not only shows genuine interest but also fosters a deeper connection.
Tactful humour
Humour is all well and good but you’re not an entertainer and assessing the level of humour to inject into your chat is worth a second thought. Good banter flows naturally and you shouldn’t really be lining up one-liner after one-liner for each customer who comes your way.
Hair chat matters
Above all else, you should have some time dedicated to chatting about your passion – hair. Get a real feel for what your customer wants from their appointment and check in regularly throughout to ensure they’re getting what they’re looking for.
At Chaps & Co our barbers are always ready with the chat, or not if you fancy things a little quieter. Book your next appointment today.
